CARE & MAINTENANCE – BASINS

This is a one of a kind, handcrafted and unique concrete design made to last, and with a bit of care and love you will have this forever.

Made from only the best products, this concrete has been sealed, waxed and tested before leaving our factory to ensure its excellent quality in your bathroom.

Only a little common sense and care is needed in caring for your New Form Concreting Concrete, these are as follows:

Remembering that our concrete is both water tolerant and stain resistant but not water and stain proof. Ensuring you wipe and clean as you use is essential to the ongoing care of your beautiful basin. Over time your basin will gain character, as it is a natural ageing product.

Wipe as you go, using a soft damp cloth to wipe it down .

If you encounter stubborn stains, use a mild non-abrasive cleaner.

Avoid exposure to products with high ph levels such as jiff and bleach, avoid exposure to paint strippers, nail polish remover and hair dye. Rinse immediately to neutralise the effect, and then follow usual cleaning procedure using a PH neutral cleaning agent.

Avoid exposure to high impact, especially on the edges.

Stubborn Stains and Dried Spills:

New Form Concreting high-end sealers provide great resistance to most commonly used items used in the bathroom, but please note: if left for an extended period, stains may occur, so ensure you wipe down as you go. A wet cloth is recommended for any stubborn stains. If needed use a non-acidic and non-abrasive cleaner and rinse well with water. Avoid forceful scrubbing as this may result in a loss of shine and remove the protective sealer.

DO NOT leave on your basin – toothpaste, mouthwash, hair dye, sunscreen, oil based products or makeup.

DO NOT fill your basin with boiling water and leave for extended periods of time. Your basin is designed for washing not soaking.

As a mild and gentle cleaner, we like to use a damp microfibre, combined with dishwashing liquid – 2 Tablespoons to 1 litre of water, this works as a great general cleaner!

Direct Sunlight: Our concrete basins are a suitable product to be used outdoors, our concrete colours are all UV resistant, and the colour is throughout the entire concrete piece, but exposure to direct sunlight and weather may result in a slight colour change over an extended period.

Heat Resistance: Placing hot items such as a hair straightener directly onto your polished concrete basin is not recommended. Although it is heat resistant, excessive localised heat may result in damage to the concrete sealer or may lead to thermal shock.

Scratches, Cracks and Edge Chipping: Like all materials, overtime the sealer on concrete basins may develop scratches and abrasive marks. To minimise this, follow the waxing procedure to ensure your basin looks beautiful.

As with all basins, concrete is susceptible to chipping and cracking with improper use. Avoid impact on edges and the surface with hard objects. Areas around cutouts are weak points and can form small hairline cracks. The damage is aesthetic and not structural. If structural cracks occur, the product will be replaced. Please note, hairline cracks are not common but may occur. Please ensure you follow the installation process correctly.

INSTALLATION GUIDE:

We recommend using the correct waste to suit your basin – Our recommendation is our ADP Universal 32-40mm pop up waste (comes in Matte Black, Matte White and Chrome), or any other waste that suits.

Ensure no water is trapped under the sink, a silicone bead around the perimeter of the base of the basin is required to ensure no water gets under the basin. If water does get trapped underneath through poor installation, water marks can appear.

Install waste using 100% silicone and left to dry for at least 24 hours prior to use.

Waste should be fixed hand tight only, not tightened mechanically.

Warm soapy water is the best way to clean your basin, no harsh or abrasive material and products to be used.

Ongoing Maintenance – Your beautiful basin comes already sealed and waxed. This waxing process should be done every 3-4 months to ensure the protection of the sealer and aid against any staining. See Care and Maintenance.

ONGOING MANTENACNCE – WAXING INSTRUCTIONS:

Ensure basin is clean and dry before using the polish. Using a microfibre, wipe on approximately a 20 cent size of polish on the internal surface, applying in a circular motion that overlaps to ensue no missed areas. Leave for 2 minutes and then gently buff off in light circular motion with a dry microfibre. Repeat every 3-4 months or as required.

Each basin will come with a small amount of polish to continue your care. Future purchases of the wax can be made from Bunnings – Gilly Stephenson Carnauba Polish – in Clear.

Please note: New Form Concreting Care and Maintenance Guide must be read in conjunction with New Form Concreting Warranty and Installation Guide.

Click here to view our process:

https://youtu.be/SeIi5BMS89c

WARRANTY – BASINS:

New Form Concreting warrants our Concrete Basins for 12 months from the original date of purchase. We warrant that the product will be free from manufacturing defects. Please make sure prior to installation, that you read, understand and follow our installation guidelines AND the Care and Maintenance Instructions. New Form Concreting is not responsible for labour or installation charges, removal and/or disposal charges of existing basins or any other expenses associated with a defective product. New Form Concreting’s sole responsibility is replacement, exchange, or repair of a defective product.

Exclusions of this warranty are as follows:

Use of the Basin for any commercial purpose.

Edge chipping, surface damage caused by wear and tear, hairline cracking or

Discolouration due to the product being subjected to high heat, or damage caused by improper use or abuse including damage from mishandling or misuse

Exposure to ultra violet light

Damage from physical or chemical abuse and damage from improper care and maintenance including, but not limited to damage caused by cleaning with abrasive substances

Scratches or stains. If any chemicals are left on for an extended period of time on our Basins they will stain.

Any chemical damage including but not limited to stains from hair dye, moisturiser, makeup, oils, toothpaste, mouthwash. If these items are left on for an extended period, the basin may stain. Advised to wash down as you use.

Damage to the product because it has been fabricated or installed in an improper manner or contrary to any specifications outlined by New Form Concreting

The altering of any factory-applied finish

Additional modifications such as plumbing, electrical, tile, cabinets etc that may be necessary to repair or replace the New Form Concreting product covered under this warranty

Chipping or pinholes occurring during fabrication or through ongoing use

Hairline cracking around cut-outs during or after installation

Basins that have been filled with extremely hot water and left for an extended period of time.

Routine maintenance and minor conditions such as stains, revealing of pinholes, and water spots that are a function of proper care and maintenance and which may be avoided by following the techniques specified in the Care& Maintenance Guide.

This warranty is not transferable during the warranty period to any subsequent owner of the residence in which the surface product was originally installed.

The warranty does not apply where the defect is trivial or insubstantial and where the product is installed with known or visible manufacturing ‘characteristics’ at time of installation, including but not limited to colour variance or flatness deviation beyond reason.

Any claim under the warranty will not be recognised or accepted and the warranty does not apply if:

The claim is not supported by proof of the purchase of the product from New Form Concreting within 12 months.

The claim is not made within a reasonable period after the defectin the product would have become apparent to a reasonable person.

The product alleged to be defective is not made available for inspection and testing by New Form Concreting or its authorised representatives or consultants.

Special Note: Concrete basins are poured in moulds, therefore when they are removed from the mold, they will have some pinholes or bubbles along with other voids, “character markings”, and discolouration. These are not considered manufacturing defects; rather it is a reflection of the ongoing patina of the concrete product.

CARE & MAINTENANCE – BENCHTOPS

This is a one of a kind, hand crafted and unique concrete design and made to last, and with a bit of care and love you will have this forever.

Made from only the best products, this concrete has been sealed with the best and cured over time to ensure its excellence in stain, and scratch resistance.

Only a little common sense is needed in caring for your New Form Concreting Concrete:

Wipe as you go, using a soft damp cloth to wipe it down .

If you encounter stubborn stains, use a mild non-abrasive cleaner.

Avoid exposure to products with high ph levels such as oven cleaner, avoid exposure to paint strippers, bleach and nail polish remover, rinse immediately to neutralise the effect, and then follow usual cleaning procedure.

Avoid exposure to high impact, especially on the edges.

Avoid excessive weight being placed on your bench top, such as people standing on your bench top.

Stubborn Stains and Dried Spills:

New Form Concreting high-end sealers provide great resistance to most foods used in the kitchen, for dried spills, remove solids first. A wet cloth is recommended for any stubborn stains. If needed use a non-acidic and non-abrasive cleaner and rinse well with water. Avoid forceful scrubbing as this may result in a loss of shine and remove the protective sealer.

Avoid leaving foods with high concentrations of colouring such as red curry or turmeric on the bench top as this may stain.

It is highly recommended you use chopping board and hot plate to protect your bench top

We like to use dishwashing liquid – 2 Tablespoons to 1 litre of water, which works as a great general cleaner!

Direct Sunlight

With the correct sealer, polished concrete is a suitable product to be used outdoors, our concrete colours are all UV resistant, and the colour is thoughout the entire concrete piece, but exposure to direct sunlight and weather may result in a slight colour change over an extended period and a future re-seal may be required.

Heat Resistance

Placing hot items directly onto your polished concrete bench top is not recommended. Although it is heat resistant, excessive localised heat may result in damage to the concrete sealer or may have thermal shock. Hot cookware such as hot skillets, pots, and saucepans should always be placed onto trivets and heat mats, not directly onto the surface.

Scratches, Cracks and Edge Chipping

Like all bench top materials, overtime the sealer on concrete bench tops can develop scratches and abrasive marks. To minimise this always use a chopping board and avoid dragging heavy items or items with a sharp or rough bottom.

As with all stone bench tops concrete is susceptible to chipping and cracking. Avoid impact on edges and the surface with hard objects. Areas around voids such as sink and oven cutouts are weak points and can form hairline cracks. The damage is aesthetic and not structural. A damaged counter top edge or surface (including the stone edge for an under-mount sink) is not indicative of defective material. But structural cracks, the product will be replaced. Please note, hairline cracks are not common.

Ongoing Maintenance

If over the years your concrete bench top develops scratches, stains or signs of general wear, the surface can be rejuvenated by sanding it back and reapplying new sealer. Contact New Form Concreting regarding having it re-sealed.

WARRANTY – BENCHTOPS

New Form Concreting warrants our concrete bench tops for a period of five(5) years, from the original date of purchase. and 1 year from the original date of purchase for Basins. We warrant that the product will be free from manufacturing defects provided the product is installed and/or fabricated by a certified New Form Concreting fabricator/installer. New Form Concreting is not responsible for labour or installation charges,removal and/or disposal charges of existing bench tops or any other expenses associated with a defective product. New Form Concreting sole responsibility is replacement, exchange, or repair of a defective product.

Exclusions this warranty for both Benchtops and Basins – DOES NOT cover:

Use of the bench top or Basin for any commercial purpose

Edge chipping, surface damage caused by wear and tear, cracking or

Discolouration due to the product being subjected to high heat or damage caused by improper use or abuse including damage from mishandling or misuse

Cracking around voids and cutouts

Exposure to ultra violet light

Damage from physical or chemical abuse and damage from improper care and maintenance including, but not limited to damage caused by cleaning with abrasive substances

Scratches or stains. If any chemicals are left on for a extended period of time on either benchtops or Basins they will stain.

Scratches or stains from improper food preparation – It is highly recommended you use chopping board and hot plate to protect your bench top

Any chemical damage

Damage to the product because it has been fabricated or installed in an improper manner or contrary to any specifications outlined by New Form Concreting

Any failures to bench tops or cabinetry due to inadequate support or un-level cabinetry for the installation

The altering of any factory-applied finish

Additional modifications such as plumbing, electrical, tile, cabinets,flooring, etc. that may be necessary to repair or replace the New Form Concreting product covered under this warranty

Chipping or pinholes occurring during fabrication or through ongoing use

Seam appearance or seam performance

Hairline cracking around cutouts during or after installation

Products that have not been paid in full

Routine maintenance and minor conditions such as stains, acid etching, revealing of pinholes, and water spots that are a function of proper care and maintenance and which may be corrected by following the techniques specified in the Care & Maintenance Guide

This warranty applies only to bench tops that have been permanently installed in residences and that have not been moved from original installations.

This warranty is not transferable during the warranty period to any subsequent owner of the residence in which the surface product was originally installed.

The warranty does not apply where the defect is trivial or insubstantial and where the product is installed with known or visible manufacturing defects a ttime of installation, including but not limited to colour variance or flatness deviation beyond reason.

Any claim under the warranty will not be recognised or accepted and the warranty does not apply if:

the claim is not supported by proof of the purchase of the product from New Form Concreting within five (5) years

the claim is not made within a reasonable period after the defect in the product would have become apparent to a reasonable person

The product alleged to be defective is not made available for inspection and testing by New Form Concreting or its authorised representatives or consultants.

Special Note: Concrete bench tops are poured in moulds, therefore when they are removed from the mould they will have some pinholes or bubbles along with othervoids, “character markings”, and discolourations. These will become more pronounced and increase in number as the bench top is polished. These holes will be filled but with age some further pinholes may appear in the surface. These are not considered manufacturing defects; rather it is areflection of the ongoing patina of the concrete product. Areas around voidsand cutouts are a weak point and are susceptible to cracks. These are not manufacturing defects and due to the reinforcing used, these cracks are notstructural rather aesthetic.

 

 

 

 

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