Care, Maintenance and Warranty Information

Care & Maintenance

This is a one of a kind, hand crafted and unique concrete design and made to last, and with a bit of care and love you will have this forever.

Made from only the best products, this concrete has been sealed with the best and cured over time to ensure its excellence in stain, and scratch resistance.

Only a little common sense is needed in caring for your New Form Concreting Concrete:

Wipe as you go, using a soft damp cloth to wipe it down .

If you encounter stubborn stains, use a mild non-abrasive cleaner.

Avoid exposure to products with high ph levels such as oven cleaner, avoid exposure to paint strippers, bleach and nail polish remover, rinse immediately to neutralise the effect, and then follow usual cleaning procedure.

Avoid exposure to high impact, especially on the edges.

Avoid excessive weight being placed on your bench top, such as people standing on your bench top.

Stubborn Stains and Dried Spills:

New Form Concreting high-end sealers provide great resistance to most foods used in the kitchen, for dried spills, remove solids first. A wet cloth is recommended for any stubborn stains. If needed use a non-acidic and non-abrasive cleaner and rinse well with water. Avoid forceful scrubbing as this may result in a loss of shine and remove the protective sealer.

Avoid leaving foods with high concentrations of colouring such as red curry or turmeric on the bench top as this may stain.

It is highly recommended you use chopping board and hot plate to protect your bench top

We like to use dishwashing liquid – 2 Tablespoons to 1 litre of water, which works as a great general cleaner!

Direct Sunlight

With the correct sealer, polished concrete is a suitable product to be used outdoors, our concrete colours are all UV resistant, and the colour is thoughout the entire concrete piece, but exposure to direct sunlight and weather may result in a slight colour change over an extended period and a future re-seal may be required.

Heat Resistance

Placing hot items directly onto your polished concrete bench top is not recommended. Although it is heat resistant, excessive localised heat may result in damage to the concrete sealer or may have thermal shock. Hot cookware such as hot skillets, pots, and saucepans should always be placed onto trivets and heat mats, not directly onto the surface.

Scratches, Cracks and Edge Chipping

Like all bench top materials, overtime the sealer on concrete bench tops can develop scratches and abrasive marks. To minimise this always use a chopping board and avoid dragging heavy items or items with a sharp or rough bottom.

As with all stone bench tops concrete is susceptible to chipping and cracking. Avoid impact on edges and the surface with hard objects. Areas around voids such as sink and oven cutouts are weak points and can form hairline cracks. The damage is aesthetic and not structural. A damaged counter top edge or surface (including the stone edge for an under-mount sink) is not indicative of defective material. But structural cracks, the product will be replaced. Please note, hairline cracks are not common.

Ongoing Maintenance

If over the years your concrete bench top develops scratches, stains or signs of general wear, the surface can be rejuvenated by sanding it back and reapplying new sealer. Contact New Form Concreting regarding having it re-sealed.

FOR BASINS:

DO NOT leave toothpaste, hair dye or sunscreen or makeup or oil based products on vanities and basins for periods of time.

Do not fill basins with boiling water and leave for extended periods of time. These basins are not designed to soak, but to be used a wash basins only.

BASIN INSTALLATION – IMPORTANT

When your plumber is installing you concrete basin, please ensure that the right waste is being used.  (our universal 32-40mm wastes in black and white suit all basins).

Most importantly to ensue your plumber tightens the waste by hand – the waste should be tight, but not tightened by a tool – as this may cause the basin to crack.  Please keep in mind, this is a handmade product and care is required when installing.

Please note: New Form Concreting Care and Maintenance Guide must be read in conjunction with New Form Concreting Warranty.

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